What Will You Do as Part of The Role?
As a Customer Support Expert, you will be part of Ceragon’s leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.
Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
Train and mentor Ceragon’s global technical teams to enhance their knowledge and capabilities.
Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.

5+ years of experience in technical support, technical account management, or presales roles. Strong background in radio systems, RF and Layer 2/Layer 3 networking. Team player, with proven experience working with global, cross-functional teams. Fast learner with the ability to work independently and in a team. Excellent communication skills in Hebrew and English. Advantage – degree in Electronics, Communications, or Computer Engineering. Advantage – experience with microwave radios installation, operation, and maintenance. Advantage – CCNA, CCNP or equivalent