Overview

We are looking for a passionate and skilled Global Technical Service Engineer to join our team in Mumbai, India. In this dynamic role, you’ll support global customers through pre- and post-sales technical activities, including installations, troubleshooting, and training.

Location: Ghatkopar West, Mumbai, India

Responsibilities:

• Actively involved in post-sales and pre-sales solution support activities.

• Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.

• Perform testing and troubleshooting techniques to identify and resolve the technical issues.

• Perform root cause analysis of issues.

• Contribution to knowledge base of the team.

• Preparation of technical documentation for customers.

• Provide status and resolution communication to internal and external stakeholders

Requirements:

• Work Experience: 2 to 3 Years

• Education: Engineering degree (B.E./ B. Tech.) is a must, with a minimum of 65% scored in SSC and HSC

• Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage

• Ethernet layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM

• Ethernet layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec

• Working experience with testers like VeEX, Viavi (JDSU), Spirent

• Optional: Knowledge in TDM network (E1 & SDH) is an advantage

• Optional: Knowledge in Virtualization (SD-WAN)

• Optional: Knowledge in Linux operating system

• Proven presentation skills and experience with external customers

• Excellent written and verbal communications skills to handle global customers

• Problem solver, self-starter

• Performs well under pressure

• Willingness to perform a variety of tasks in a start-up mode

• The ability to travel (local or abroad) to support customer